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Effective Writing and Speaking in Organizations (Includes):
- Business Messages and the Effective Use of Language
- Strategies for Improving
Communication
- Standard American English in Written and Spoken Communication
- A Little Help from the Capital
- Business Letter Issues
- Spelling, Pronouns and Email
- Effective Meetings
- Intercultural Communication
- Introduction to Public Speaking
- Presentation Skills
- Ethics in Communication
Communication Strategies for Team Building (Includes):
- Communication Basics I
- Communication
Basics II
- The Johari Window
- Theories X, Y and Z
- Group Dynamics
- Team Building and Relationships in Teams
- Delegating, Problem-Solving
and Decision Making
- Team Activities in Organizations
- Managing group/Team Conflict
- Leadership in Groups and Teams
Why Managers Often Don't Lead and Leaders Often Don't Manage (Includes):
- Who’s Transactional, who’s transformational (and why)
- Where each derives his/her authority and how it is used
- Why
visions can differ greatly from manager to leader
- Proactivity
vs. Reactivity
- How
each views (and takes or avoids) risks
- Why
the focus of each is often quite different
- Why
communication approaches can differ significantly
- How each persuades and to what needs and emotions
- Why
decisions are generally made in different ways
- Who
gives and who takes credit for success (or failure)
- How
each views (and embrace or avoid) conflict
- Results
vs. Achievement
- How
each views those around them
Identity, Image and Reputation
(Includes):
- Differentiating Organizations
by their Identity and Image
- Shaping the Organization's
Identity
- Managing Identity
- In the Eye of the
Beholder: Perceptions of Image
- Building a Solid Reputation
- and more!
Competing in a Changing
Business Environment (Includes):
- Attitudes Toward Business,
then and now
- Hollywood's Window
on Main Street and Wall Street
- Survivor in the Global
Vilage
- Steps to Competing
Successfully
- plus more!
Strategic Communication:
Delivering the Organizational Message (Includes):
- A Communication Perspective
- Staging an Effective
Organizational Strategy
- Constituencies: Recognizing
Them, Analysing Them
- Message Delivery and
the Appropriateness of Your Choices
- Responses by Constituencies:
Assessing Results
Crisis Communication
(Includes):
- Defining Crisis Characteristics
- Some Famous Cases
in the Past Thirty Years
- Preparing the Organization
for a Crisis
- Effectively Communicating
During a Crisis
- Case Study Discussion
